6407 posts
Hi HL,
Please share from which reseller or agent you purchased the Swiss Travel Pass from? If you bought it from Happy Rail, the standard cancellation policy is 85% if you cancel before your date of travel.
The best thing to do is to contact your reseller or agent and ask for a clarification. With the current situation regarding the outbreak, I think most resellers and agents do provide some kind recourse as most countries have introduced restrictions in travel and movement. In Switzerland today, the federal office has imposed stricter measures to contain the spread including closing schools and banning events or gathering with more than 100 people.
Regards,
Anna
62 posts
we have booked two supersaver tickets from zurich airport to luzern.
as we have cancelled our trip we asked for a refund.
eventhough supersaver tickets are nonrefundable we got full money .
and one more thing that while we called the customer care they were so kind.
6407 posts
Thanks for sharing Yshu krishna. That’s good to know.
The current situation is quite unfortunate but hopefully things will get better soon.
Regards,
Anna
26 posts
Hi
I was able to get full refund. I have shared my experience here
http://www.myswissalps.com/forum/topic/sbbstc-customer-care-email-address
Regards
Lisha
62 posts
Now I am trying to get a refund from train line for Tgv lyria from Basel to Paris.
I have filled their refund form but still no response from their side I am due to travel tomorrow I have called the customer care but the customer care only deals with UK bookings they don’t have any online call centre for Europe .
please anyone advice on this
thank you
6407 posts
Hi Yshu krishna,
Did you buy the tickets from SBB or from the French counterpart?
Anna
6407 posts
62 posts
yes anna.
the ticket i bought was non refundable :(.
so its showing cannot be exchanged or refunded.
6407 posts
Hi Yishu krishna,
I know that SBB is offering goodwill refunds to travellers who have had to cancel their trips due to the outbreak. I think it’s worth contacting the agent again in writing and at least request for a clarification. Have a look at this: http://www.thetrainline.com/trains/coronavirus-travel-information
Hope that helps.
Safe travel and regards,
Anna
62 posts
Hi anna
they are ready to refund the full amount except the booking fee($5).
thankyou anna:)
72625 posts
Hello Yshu krishna,
I am happy to read that you are able to get a full refund minus the admin fees!
Best regards,
Suzanne
16 posts
I am happy for Yshu. I have purchased the passes via different agent (see below). They are going to charge 360 CHF (90CHF per person) which is high so I didn’t cancel it yet. If anyone used this agent and was successful to get better deal, please share information with me? Thanks. HL
STC Switzerland Travel Centre AG
switzerlandtravelcentre.com
STC Switzerland Travel Centre AG is a company owned by hotelleriesuisse, Switzerland Tourism and SBB – The Swiss Railway.
15485 posts
Hi HL,
STC is the official tourist web shop of the Swiss Federal Railways (SBB). What did you spend on the passes? As Anna mentioned, the regular refund is 85%. But STC had a statement on their website that I am double checking at the moment (http://www.myswissalps.com/forum/topic/swiss-travel-pass-refund-policies-sbbstc). The remaining 15% may or may not be refunded if you have travel insurance with a cancellation policy.
I’ll get back to you here as soon as I have more details.
15485 posts
Hi again HL,
Switzerland Travel Center now offers a full refund for all passes for travel up to 30 April 2020. Please contact them to arrange for that: http://www.myswissalps.com/aboutus/partners/sbb.
I have updated this in http://www.myswissalps.com/forum/topic/does-the-corona-virus-affect-trips-to-switzerland as well. In case this policy is changed or extended I will update there too.
7 posts
I emailed them and got an email back today to say they will refund all my Swiss travel passes.
72625 posts
Hi Esridge,
I am happy to hear that you are going to get the refund.
Ildiko
62 posts
except for the hotel reservations i got full refunds for all the tickets i bought.
7 posts
Yes I was very happy and impressed with everything in Switzerland, they have refunded me and the hotel responses were good as well. I will come to visit when it is all okay too.