No confirmation after Swiss Travel Pass purchase

No confirmation after Swiss Travel Pass purchase

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gururotors
gururotors
17 posts
new member
May 15, 2018 - 2:28 PM

Hi,

I have just booked STP for 4 days,but have received no confirmation mail regarding the booking .My money though has been debited.

Generally some kind of intimation is received,followed by online delivery.Am a tad bit worried.

Also is there any helpline where i can call and confirm.

Regards

Guru

Last modified on May 15, 2018 - 2:29 PM by gururotors
Arno
Arno
11174 posts
expert &
moderator
May 15, 2018 - 2:49 PM in reply to gururotors

Hi Guru,

Through which of the websites listed on www.myswissalps.com/sw isstravelpass/price did you book your Swiss Travel Pass?

gururotors
gururotors
17 posts
new member
May 15, 2018 - 3:00 PM in reply to Arno
Arno
Arno
11174 posts
expert &
moderator
May 15, 2018 - 3:08 PM

Thanks, in that case you'll find all details to contact them here: www.myswissalps.com/ab outus/partners/sbb.

It will be resolved. They are the official tourist webshop of the Swiss Railways (SBB) and are trustworthy. If possible please let us know once this is resolved.

Removed user
Removed user
0 posts
new member
May 16, 2018 - 2:15 AM in reply to gururotors

Hi Guru,

Have you checked your spam folder?

Alpenrose

gururotors
gururotors
17 posts
new member
May 16, 2018 - 2:25 AM

Hi,

I have checked my spam folder,nothing as of now.Tried calling up the helpline but it was all gibberish ,probably german or some dialect.

Really worried now,as a simple self generated intimation should have come atleast within 12 hrs

kindly c if you can help resolve the issue.

Regards

Guru

Arno
Arno
11174 posts
expert &
moderator
May 16, 2018 - 5:37 AM in reply to gururotors

Hi Guru,

I'm sorry it didn't work out for you yet. I think you reached their answering machine after office hours. I'd recommend to e-mail them, they will answer. But if there is a problem receiving their e-mail you may not see their reply. So I'd recommend to also call during European office hours and refer to your e-mail. They do speak English.

Last modified on May 16, 2018 - 5:38 AM by Arno
gururotors
gururotors
17 posts
new member
May 16, 2018 - 8:34 AM

Hi,

Got my tickets, phew, understand had punched in the wrong mail id.

Thanks for all the support

Regards

Guru

Arno
Arno
11174 posts
expert &
moderator
May 16, 2018 - 8:35 AM

Great, enjoy your trip!

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