[Removed user]

15 May 2018 at 14:28:58 #815988

Hi,

I have just booked STP for 4 days,but have received no confirmation mail regarding the booking .My money though has been debited.

Generally some kind of intimation is received,followed by online delivery.Am a tad bit worried.

Also is there any helpline where i can call and confirm.

Regards

Guru

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[Arno]

15 May 2018 at 14:49:09 #885270

Hi Guru,

Through which of the websites listed on http://www.myswissalps.com/sw isstravelpass/price did you book your Swiss Travel Pass?

[Removed user]

15 May 2018 at 15:00:09 #885271

http://www.swissrailways.com

[Arno]

15 May 2018 at 15:08:28 #885272

Thanks, in that case you’ll find all details to contact them here: http://www.myswissalps.com/ab outus/partners/sbb.

It will be resolved. They are the official tourist webshop of the Swiss Railways (SBB) and are trustworthy. If possible please let us know once this is resolved.

[Removed user]

16 May 2018 at 2:15:42 #885273

Hi Guru,

Have you checked your spam folder?

Alpenrose

[Removed user]

16 May 2018 at 2:25:28 #885274

Hi,

I have checked my spam folder,nothing as of now.Tried calling up the helpline but it was all gibberish ,probably german or some dialect.

Really worried now,as a simple self generated intimation should have come atleast within 12 hrs

kindly c if you can help resolve the issue.

Regards

Guru

[Arno]

16 May 2018 at 5:37:17 #885275

Hi Guru,

I’m sorry it didn’t work out for you yet. I think you reached their answering machine after office hours. I’d recommend to e-mail them, they will answer. But if there is a problem receiving their e-mail you may not see their reply. So I’d recommend to also call during European office hours and refer to your e-mail. They do speak English.

[Removed user]

16 May 2018 at 8:34:46 #885276

Hi,

Got my tickets, phew, understand had punched in the wrong mail id.

Thanks for all the support

Regards

Guru

[Arno]

16 May 2018 at 8:35:58 #885277

Great, enjoy your trip!